The future of technology is never completely predictable. While most media is getting smaller and more immersive in terms of content, the future of television is getting bigger. How much bigger? 4K bigger. 3840 pixels × 2160 pixel vs the standard HD which is 1280x720. This is a major upgrade that will ultimately influence the viewing experience, but probably take some time to trickle down to the at home viewer also that is who it is seemingly being marketed towards.
When it comes to user experience the question of how social media and television will progress will be interesting to watch unfold. Currently, there is a struggle on the experience end to incorporate social media and social media polling into broadcasts. While it is being explored on all major networks, I wonder if this is creating a disconnect with viewers or if it is truly enhancing the user experience. Viewers are expected to tune in and simultaneously check their phone or device for updates and to share their real time thoughts with the people in programming. Is this effective media strategy? Will this be alleviated once the television itself becomes more integrated with our devices? I think only time will tell.
Social Intelligence, like emotional intelligence is about the ability to connect with others. While emotional intelligence explores an inner understanding, social intelligence tends to focus on the outward interaction. Social intelligence can sometimes be thought of as “people skills” however in the wave of social media it is really about much more than that. The ways in which we interact are on a variety of levels. Both social and emotional intelligence go hand in hand but are essentially separate and distinct.
The interactive styles that happen in social settings range from low to high energy. Depending on the person the interaction that happens will inevitably be different and unique. Karl Albrecht, an entrepreneur and lecturer has written theories on this topic. According to Albrecht, measuring SI involves “understanding contexts” and observing behavior.
However, without the development of emotional intelligence, social intelligence understanding can be difficult to measure. How we get along is important but one of the main reasons that the function of getting along meets conflicts is due to the fact that our emotional intelligence is not in tune to our surroundings. Social intelligence strictly focuses on social situations while emotional intelligence can have impact in more abstract ways.
One of the oldest measures of social intelligence was the George Washington Social Intelligence Test.
It was as follows:
Judgment in Social Situations;
Memory for Names and Faces;
Observation of Human Behavior;
Recognition of the Mental States Behind Words;
Recognition of Mental States from Facial Expression;
Social Information; and
Sense of Humor:
It is difficult not to pair social intelligence and emotional intelligence with personality traits. Much of what we see is translated into a specific type of behavior. Our implied signals mean a great deal in social interaction. This can be tonal expression, inflections and gestures. Social interaction is developed more based off of what we see and the judgments on that sight and information in front of us. Both social and emotional intelligence involve a bit of acceptance. This acceptance is derived from true understanding and building relationships through experiences and interactions.
One of the benefits of working for a fairly sizable corporation is the ability to make suggestions and have the probability of seeing them adopted or funded on not only a small but also potentially large scale. In having a Health and Wellness Center within our company initiatives involving health and well-being are viewed in favorable terms when it comes to inclusion in the workplace. One of the terms that have been coming up in conversation is the idea of being mindful—mindful in our work and mindful in our awareness of our surroundings and overall picture. This mindfulness paired with Emotional Intelligence creates the ability to adapt to situations and move them towards desired outcomes.
Mindfulness and Emotional Intelligence starts with a state of mind and a mindset that is open and clear. Adopting habits like deep breathing and meditation may sound menial but both are actually proving to be quite powerful in terms of emotional management and creative collaboration. Being emotionally charged does not mean being irrational. It means being part of an environment that captures and acknowledges human emotional range. It is about creating a dynamic that is conducive to a happy workplace and a high quality deliverable.
Being reactionary adversely impacts our goals and what we are trying to accomplish. Maintaining a so-called “level head” is key in all areas of business decision-making. Emotional Intelligence is more than just a buzzword. Being able to access emotions can greatly change the mood of an individual or entire room of people and create an environment where the content that is being delivered is well received. Individuals that are emotionally intelligent have a better overall understanding of how to collaborate and how to change pace when a situation moves away from the designed course.
Acknowledging emotions recognizes our connectedness amongst each other. In order to be successful the goal is never to be completely independent or entirely dependent; it involves being interdependent in words and actions. While for many years the worker has been programmed to separate emotions from work, citing the infamous God Father line “it’s not personal; it’s business,” it has been thought that being direct and devoid of emotion creates the best practice for getting the job done. As design too has become more and more intertwined in the workplace it is questionable as to how anyone could omit emotion from a piece that is supposed to invoke it. However, there is still a slight disconnect from being able to talk about emotion and having actual emotions.
While there is no real scenario where you would want to burst into tears, there is a need for being able to harness an emotion and use emotion to convey your messaging in the most impactful way possible. As designers can attest to, being able to reach someone at an emotional level is what creates a lasting impression. Additionally, our current culture is now dealing with never being disconnected. While a home is our sanctuary it is now infiltrated but the demands of work and the need to connect. It is not difficult to see that we rarely shut down and turn off our attached at the hip devices. Well maybe not attached at the hip (that’s pretty uncool) but you catch my drift. Private socialization and conversation have now become common in the workplace and sometimes issue provoking. People check emails, update their Facebooks, send out tweets and live inside of a world that promotes accessibility. This accessibility has also made it easier for employers and marketers to reach individuals around the clock.
In staying connected by device our lives have been disconnected in other ways. Sending an email or a text message is sometimes easier than relaying a message in person or even by telephone. With that there is a loss of genuine connection and genuine emotional interaction. What we say versus how we say it is what differentiates and clarifies our message. We miss out on valuable cues and in some cases waste more time in understanding the back and forth of flat interaction versus dynamic communication.
According to Anne Kreamer author of It’s Always Personal: Emotion in the New Workplace, “Overtly acknowledging how and in what measure anger, anxiety, fear and pleasure and color shape our working lives can help us manage those emotions and use them to our benefit, both at work and at home.”We benefit from being able to express an emotional spectrum and knowing how to process those emotions to navigate and relate to each other in meaningful ways.
After reading an article on Forbes.com I have started to build a better awareness of all of the properties that make up our overall intellectual scope. Prior to this I had actually never heard of MQ and BQ as terms but after further evaluation these contributing factors certainly play a tremendous role in not only our work but also our lives. The question is how do they rank and where must our emphasis lie? This is not a one size fits all relationship. In any situation all of these factors will play out differently in importance.
The question then becomes when is it most useful to employ these varying components of our persona? Tapping into our IQ certainly makes the most sense for areas that require a great deal of logic and linear thinking. However, IQ only seems to provide one piece of the bigger picture. It may be able to help us control and direct a seemingly straightforward path but how does it connect and stand out? Logic does not always create the trust and belief in knowing that the response will be as it was intended. This is where EQ or Emotional Intelligence plays an important role. Emotional Intelligence involves quite simply understanding emotions and emotional response and regulation. It involves a true awareness of the overall mindset of a situation and implements tactics that will capitalize on the desired outcome to the best of its ability.
Emotional intelligence involves a great deal of inner thought, self awareness and ability to self guide and direct towards the most advantageous state of mind for a given scenario. In regard to this is the subject of MQ or Moral Intelligence. Knowing what side of the moral fence we stand on gives the ability to respond with regard to responsibility and overall integrity of the product. This also leads us towards how far we are willing to “push the envelope.” In terms of design, this can be a dicey topic based on client wants versus designer standing or vice versa. There is always a line and there is always the decision of whether or not it should be crossed in order to create the desired outcome.
Lastly, of the intellectual list is BQ or Body Intelligence. Body Intelligence relates to our physical being. It involves how we maintain our bodies in terms of nutrition and weight and our overall health. Since the way we treat our body greatly impacts the functioning of our mind it is just as if not more important than all of the other intellectual states.
Overall, every one of these contributing factors is beneficial to the overall picture and process of our lives. It is in their congruency that we see them to their full effects. Simply using one over another is not as effective as having an understanding of the entirety of the matter at hand. Being able to tap into these levels of our intellect in problem solving will demonstrate the outcome that is closest linked with success.
Jensen, Keld. “Intelligence Is Overrated: What You Really Need To Succeed.” Forbes. Forbes Magazine, 12 Apr. 2012. Web. 06 Apr. 2013.